How we choose agencies.
Families trust us with an important decision. Here is what every agency we connect you with has to meet, and how we check.
Six standards every agency meets.
Licensed where required
Agencies must hold a current license or registration wherever their state requires one.
Background checks
Every caregiver passes a criminal background check before they work with clients.
Insured and bonded
Agencies carry liability insurance and bonding, so families are protected.
Trained caregivers
Caregivers complete the training and health screening their state requires, like TB tests.
Employed and supervised
Caregivers are agency employees with a supervisor and a written care plan, not strangers from a listing.
Quick to respond
Agencies agree to reach out to families promptly and keep them updated.
How we check.
Standards only matter if someone checks them. Here is what happens before an agency can be matched with a family.
- 01
We verify the license where required
Where the state requires a license or registration, we check it before the agency joins, and again every year.
- 02
We review how they hire
Background checks, training, health screening and how caregivers are supervised.
- 03
We confirm insurance
Liability insurance and bonding, with proof on file.
- 04
We listen to families
After every match we ask how it went. Agencies that fall short are removed.
How we pick your agency
We look for the agency that serves your area, offers the type of care you need, and fits your schedule and budget. We connect you with one agency only, so you won’t get calls from many.
If something isn’t right
Let us know at (213) 451-6802. We’ll follow up with the agency and help you find another option.
* Hailo Care is a free referral service. It is not a home care agency and does not employ caregivers or provide care. Each agency is responsible for hiring, screening, training, insuring and supervising its caregivers, and for the care it provides. Families should review an agency’s services and agreement before care begins.
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